Refund Policy
Understanding your refund rights and our commitment to fair financial practices in Australian educational services
Comprehensive Refund Guidelines
Eligibility Requirements
Refund requests must be submitted within 14 days of initial payment. Course materials cannot have been accessed beyond the preview sections. Medical emergencies or significant life changes may qualify for extended consideration periods with appropriate documentation.
Required Documentation
All refund requests require original payment receipt, account verification, and completion of our refund request form. Additional documentation may be requested for special circumstances including medical certificates or employment verification letters.
Processing Timeline
Standard refund processing takes 5-10 business days from approval. International payments may require 7-15 business days. Bank transfer refunds process faster than credit card reversals, which depend on individual financial institutions.
Payment Method Returns
Refunds are processed to the original payment method whenever possible. Credit card refunds appear as statement credits. PayPal refunds process through your PayPal balance. Bank transfer refunds require account verification for security purposes.
Important Refund Considerations
Processing fees charged by third-party payment processors are non-refundable. Course completion certificates cannot be issued after refund processing. Access to exclusive webinars and community features terminates immediately upon refund approval. Some promotional pricing may affect refund calculations.
Step-by-Step Refund Process
Submit Initial Request
Contact our support team through email at info@dravenquasto.com or phone +61398828777. Provide your account details, purchase information, and reason for refund request. Our team responds within 24 hours during business days.
Documentation Review
Our finance team reviews your account activity, payment history, and course access logs. Additional information may be requested to verify eligibility. This review process typically takes 2-3 business days to complete thoroughly.
Approval Notification
You'll receive email confirmation once your refund is approved or if additional information is needed. Approved refunds include processing timeline estimates and final refund amounts after any applicable fee deductions.
Payment Processing
Approved refunds are processed within 2 business days of approval. You'll receive confirmation emails from both dravenquasto and your payment provider. Account access is revoked upon successful refund completion.
Need Refund Assistance?
Our dedicated support team is ready to help you through the refund process. We're committed to handling your request fairly and efficiently.
Contact Support Team